Frequently Asked Questions for All CPR Training & Classes

What Are The Business Hours:

Office Hours are Monday – Thursday 8:30 am – 4 pm (CST) and Fridays 8:30 am – 12 pm (CST)

Closed on Holidays!

Training Hours vary by day see schedule (Join A Class) to see when classes are offered.

Who can I contact for help with technical issues for online learning?

For help with technical issues, please contact the American Red Cross Training Support Team at (888) 366-3294 (Not open Sundays or Holidays).

Do you offer onsite training courses?

Yes, we offer onsite training. Our classes meet hospital/clinic standards, childcare standards, OSHA standards and more.

Inquire by emailing

What is the difference between First Aid CPR AED and Basic Life Support Provider training? 
If you are a healthcare student or healthcare employee, you will take a healthcare level CPR training course, also known as Basic Life Support training (BLS).

First Aid CPR AED training is for individuals in fields such as childcare, teaching, manufacturing, construction, etc. Always check with your college or employer if you are unsure what course to take.

What is required for a Blended Learning Course?
Once you register for a CPR training course, we will send the blended learning through the online learning system within 24 hours.

You will receive an email with course details including who the online learning comes from in that email, so be on the lookout for this!

BLS Courses: Two hours on average for online learning

First Aid CPR AED Courses: Three hours on average for online learning

What About if I cannot be on the floor for skills (CPR)?

It is required to be on the floor for skill assessments in all courses with the CPR component. It is best to address this with your employer or college if you are unable to perform CPR.

There are options to take online only courses that you can take but this will not provide a 2 year certification. But it is an option if you cannot do the skills assessment on the floor. Again talk this over with your employer or college for the best options.

How long is the certification good for?

All CPR certifications are valid for two years.

What’s the best way to renew my CPR training certification?

If you are renewing your certification, it’s best to take a blended learning course. This involves an online portion, which is completed on your own time before in-class learning, and then an in-person skills class. This ensures you receive updated information on a variety of topics in an effective manner.

When will I get my certification?

We process all certifications once per day after all classes for that day have concluded.

You will receive an email from either the American Red Cross (Training Support) or the American Heart Association (Claim-Your-E-Card).

Where can I locate my certification card?

American Red Cross:

American Heart Association:

Group of medical students in blue scrubs